Buyer Guidance & International Trade Compliance (ICC-Aligned) For New Buyers on CyrionGlobal.com
International trade requires clear communication, well-structured documentation, and adherence to global standards. As a buyer on CyrionGlobal.com, the following guidelines will help you transact safely, handle disputes correctly, and operate in line with International Chamber of Commerce (ICC) rules for global commerce.
1. Review the Purchase Agreement & Contract Terms
Before confirming any order, ensure you fully understand the:
- Sales Contract / Purchase Agreement
- Proforma Invoice (PI)
- Commercial Terms (Incoterms® 2020)
- Payment Terms
- Delivery Timeframes
- Quality Requirements
- Warranty or After-Sales Conditions
This protects your rights as a buyer and clarifies the seller’s responsibilities.
- ICC Best Practices Include:
- Ensuring the contract states an Incoterm® 2020 rule (e.g., EXW, FOB, CIF, DDP)
- Clear definition of risk transfer, cost allocation, and transportation responsibilities
- Ensuring documentary compliance consistent with UCP 600 (Uniform Customs & Practice for Documentary Credits), if using Letters of Credit
2. Communicate Promptly and Professionally With the Seller
If any issue arises:
- Notify the seller immediately
- Explain the problem clearly
- Provide supporting documents (photos, videos, receipts, packing list, AWB/BOL)
- Request a mutually beneficial solution
- Maintain civil and constructive communication
Most commercial disputes are resolved quickly through direct communication.
3. Review the Seller’s Return, Replacement, or Refund Policy
Before escalating any dispute, check:
- Eligibility for returns
- Time windows for filing a claim
- Required documentation
- Whether goods must be returned for inspection
- Cost-sharing for return logistics (depends on Incoterm)
Buyers should follow the seller’s published policy to ensure the request is processed smoothly.
4. Escalate the Issue to Cyrion Global Support if Needed
If communication between buyer and seller fails:
- Contact CyrionGlobal support
- Provide order details & evidence
- Support will review in line with platform rules
- Mediation is provided to reach a fair outcome
CyrionGlobal encourages resolution aligned with ICC dispute-handling guidelines where fairness and evidence-based review are essential.
5. If Payment Was Made Through a Secure Gateway, Use Available Remedies
Depending on the payment method:
Credit Card / Bank Debit
You may request:
- Chargeback investigation
- Unauthorized transaction review
- Non-delivery claim processing
Escrow or Trade Assurance (If Used)
Funds may be released only after:
- Delivery confirmation
- Quality acceptance
- Seller compliance checks
Bank Transfers / Letters of Credit (LC)
For LC payments governed by ICC UCP 600:
- Banks release payment only when documents comply
- Buyers may reject documents not aligned with contractual terms
6. Utilize Dispute Resolution Platforms or Industry Channels
Some transactions may benefit from:
- Third-party inspections (SGS, Intertek, Bureau Veritas)
- Arbitration services
- Product quality audits
- ICC alternative dispute resolution guidance
For cross-border trade, ICC rules (e.g., URC 522, URDG 758) support structured dispute resolution.
7. Seek Guidance From Consumer Protection or Trade Authorities
Depending on your country:
- Government trade agencies
- Consumer protection offices
- Industry associations
- Chamber of commerce offices
may provide additional support or verification services.
8. Seek Legal Advice for High-Value Disputes
If the issue remains unresolved and involves substantial financial impact:
- Consult a trade lawyer
- Review the applicable jurisdiction stated in the purchase contract
- Consider ICC arbitration (widely recognized in international trade)
Professional legal advice is strongly recommended for disputes involving large commercial shipments or complex international logistics.
Additional ICC-Relevant Guidance for New Buyers
Understanding Incoterms® 2020
Incoterms define:
- Who arranges transportation
- Who pays for insurance
- When risk transfers from seller to buyer
- Customs responsibilities
Common terms include:
- FOB (Free on Board) – Buyer controls freight from port of loading
- CIF (Cost, Insurance & Freight) – Seller covers costs to buyer’s port
- DDP (Delivered Duty Paid) – Seller handles everything, including customs
Trade Finance Options
Buyers engaged in large imports may consider:
- Letter of Credit (LC) – Secure, governed by UCP 600
- Standby Letter of Credit (SBLC) – Financial guarantee instrument
- Documentary Collection (URC 522)
- Bank Guarantees (URDG 758)
- Escrow Services
- Open Account Terms (for trusted sellers)
Cyrion Global encourages buyers to use secure and traceable payment instruments.
Key Principles of Safe International Trade (ICC-Aligned)
- Always document everything (PI, contract, BL/AWB, invoices).
- Use recognized Incoterms® 2020 rules.
- Ensure payment terms are clear and safe.
- Request pre-shipment inspection for large orders.
- Verify seller identity and credentials.
- Understand tax, customs, and import compliance for your country.
- Use traceable logistics partners.
